• We have raised our minimum age to 18. Please bring a government issued photo ID to allow entry. We will also require both name and cell phone number of each individual guest at the time of booking.
• We do ask that all unvaccinated guests wear a mask in all indoor areas of the property and during spa services such as a massage or nail service. In accordance with the current guidelines here in California, adhering to our mask policy will be your responsibility. We are on the honor system. So, please, do the right thing for everyone’s safety throughout your visit. In accordance with CDC guidelines, vaccinated guests do not need to wear masks during their visit to Glen Ivy Hot Springs.
• At bag check, you will be asked to empty the contents of your bag onto the security table and repack it yourself. Be reminded that no outside food, alcohol, or glass containers will be allowed on property. Headphones are permitted, however, in order to create a relaxing environment for everyone, personal speakers or audio devices are not permitted.
• Smoking is strictly prohibited on all areas of the property including the parking lot. This includes vape pens, cigars and cigarettes or any kind.
• Water dispensers are available throughout the resort so we encourage you to bring your own refillable water bottle. Personal water bottles must enter the property empty, but can be filled after you enter. Unopened, sealed water bottles are permitted.
• Glen Ivy Hot Springs does not allow in and out privileges at the resort. “Tail-gating,” eating, drinking and/or smoking in the parking lot are all strictly prohibited. If this occurs, you will be denied access to the resort.
• We have moved to a cashless system. A credit or debit card of choice will have to be provided upon check-in. Your card will remain on file during your visit and any and all charges will be applied throughout the day. Charges are processed individually and receipts are available upon request. Payment in full for your reservation is due at the time of booking.
• A valid government issued photo ID will be required to obtain a wristband for all alcoholic purchases. ID’s will not be accepted for any purchase.

• We are excited that all of our pools and activities are open. Visits to the Grotto are by reservation only. Please remember to check-in for your Grotto appointment 15 minutes early as time slots are limited. You can enjoy the Grotto with up to 10 people in your party – it’s one of our best social spa treatments.
• In Club Mud, please take a bowl of mud from the pedestal and apply it under the misters. Remember, we recommend a black suit in Club Mud as the mud will stain. All areas of the Club are now open.
• Activities are available in the Lap Pool or on the Activities deck. Please check the calendar on arrival for the daily schedule.
• If you booked a spa treatment, please arrive at your treatment building at least 15 minutes early to complete your intake form and relax prior to meeting your massage therapist, esthetician or nail technician. Your time and building will be confirmed by the front desk on arrival.
• Our Spa Lifestyle Store is open to all guests to take a piece of Glen Ivy home. The Grotto masque and Club Mud mud are both available for purchase here.

You’re enjoying your day at the spa. Why not drop your car at the spa as well? Black Diamond is pleased to provide valet parking, car wash and detailing services to all Glen Ivy guests on Friday, Saturday and Sunday. No appointment necessary. See the valet upon arrival.