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Privacy Policy

Glen Ivy Hot Springs – Privacy Policy

Effective February 16, 2023

Glen Ivy Hot Springs and its affiliate (collectively “GIHS”) are committed to protecting your privacy and the confidentiality of your personal information.  Personal information is any information that directly identifies or reasonably can be used to identify you.

This Privacy Policy explains how GIHS uses the personal information that we collect or that you otherwise provide when you communicate with us, use our services or visit us:

  • Online through our websites, including but not limited to (the “Website”),  and our social media pages (“Social Media Pages”) (collectively, the Website, and Social Media Pages are referred to as “GIHS’ Online Services”); and
  • In-person and/or via telephone or in writing.

This Privacy Policy informs you of your rights with respect to your personal information that GIHS collects, uses, and discloses.

By using any of the GIHS Online Services or by providing any personal information, you accept the policies and practices stated in this Privacy Policy.  Any reference in this Privacy Policy to the term “we”, “us” or “our” shall mean GIHS and its affiliated companies, including Goco Hospitality California, Inc.

How and when does GIHS collect your personal information?

In general, we may collect personal information about you, directly and indirectly, whether online or in person at GIHS, depending on your relationship with us — whether as a member, guest at GIHS, website visitor, family member of any such person, or other person with whom we do business.

Specifically, we may collect your personal information from the following sources:

  • From you when you (i) communicate with us orally or in person and/or online regarding our products, services or newsletter; (ii) apply for membership or other services; or (iii) use GIHS’ Online Services.
  • Third party providers and others, such as credit card companies and financial institutions in connection with providing or responding to a request for services.
  • Third parties, such as insurance companies, brokers or agents, background check companies, consumer or credit reporting agencies, medical professionals, financial institutions, motor vehicle and driver licensing authorities, and sources of publicly available information.

What personal information does GIHS collect and how is it used?

In the past 12 months, we collected the following categories of personal information about you, depending on your specific transactions and interactions with us or your use of any of the GIHS Online Services.  Beside each category of personal information, we share the business purposes for which we use your personal information.


Category of Personal InformationSource of personal informationBusiness Purpose for Collection
Personal Identifiers & Contact InformationName, alias, address, phone number, email address, birthday



To process and submit membership applications, guest applications, treatments, and other appointments;


To maintain contact information of members and guests for promotions, events, targeted advertising, or in case we need to contact you for any reason;

To give you information that you requested from us about our services or products.

Protected ClassificationsGender, pregnancyTo ensure staff are apprised of any special needs or conditions when providing treatments or other services.
Commercial Data



Records of products or services provided, purchasing history, and financing transactions



To process, complete, and maintain records of transactions and treatments;


To conduct data analytics in order to evaluate and improve existing, business operations, services, and products and develop new or improved features, services or products;

To provide targeted advertising.

Biometric DataVoice recordings of customer calls recordedFor training and quality assurance;


To respond to consumer inquiries, request for information, customer support online, phone calls, and in-store inquiries.

Internet ActivityDate and time of your visit to this Website; webpages visited; links clicked on the Website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; and cookiesImproving the Website experience for all visitors;


Understanding the demographics of our Website visitors;

Operating and maintaining the Website;

To conduct data analytics in order to evaluate and improve existing online business operations, services, and products and develop new or improved online features, services or products;

Detecting security incidents;

Debugging to identify and repair errors that impair existing intended functionality of the Website.

Geolocation DataIP addressImproving the Website experience for all visitors;


Understanding the demographics of our Website visitors;

Operating and maintaining the Website;

Detecting security incidents;

Debugging to identify and repair errors that impair existing intended functionality of the Website.

Mobile Device Data



Information collected when you navigate, access or use any of our websites via mobile device, including device type, software typeImproving the Website experience for all visitors;


Understanding the demographics of our Website visitors;

Operating and maintaining the Website;

Detecting security incidents;

Debugging to identify and repair errors that impair existing intended functionality of the Website

Sensitive personal informationHealth and physical history, allergic reactions.Communicating and providing services and goods requested, including but not limited to ensuring staff are apprised of any special needs or conditions of a client when providing treatments.

In addition to the specific business purposes identified above, we use the personal information you provide and we collect as follows:

  • To deliver marketing content or promotional communications that may be of interest to you;
  • To perform general business operations including audit; accounting and finance; billing and collection; product development; records and information retention; fraud and risk management, detection, and prevention;
  • To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information;
  • To resist malicious, deceptive, fraudulent or illegal actions directed at us and to prosecute those responsible for such actions;
  • To respond to lawful inquiries from governmental, regulatory and other authorities; and to obey all applicable laws;
  • To verify and respond to consumer requests under the CCPA and other relevant laws; and
  • For any other purpose for which you give consent.

GIHS does not use or disclose your sensitive personal information for any purpose except those expressly authorized in the CCPA and its Regulations.

To whom does GIHS disclose your personal information?

In order to provide you with the requested services and products, we disclose your personal information to:

  • Consultants, vendors, and other service providers, who (i) process or complete the transaction for which the information was provided or (ii) provide services for GIHS such as payment and job application processing, marketing, technical support, webhosting, data storage, data security or data analysis and need your personal information to perform said work services and are contractually restricted from using or disclosing the personal information except as necessary to perform services on our behalf or to comply with legal requirements;
  • Any entity that is needed to protect the rights and property of GIHS and our employees, agents, users and other third parties or to prevent physical harm or financial loss of GIHS, our users or any third party;
  • Regulatory, governmental, or other legal authorities to respond to lawful requests for information;
  • A third party in order to comply with a court order, subpoena, search warrant, other legal process or law;
  • An interested buyer (in the course of due diligence), actual buyer or successor of some or all the assets of GIHS; and
  • Any third party with your authorization or for any other purpose disclosed by us when you provided your information.

Does GIHS share your personal information?

Based on the CCPA’s definition of “share,” GIHS does not, and will not, share your personal information with any third party.

Does GIHS sell your personal information?

GIHS does not, and will not, sell your personal information with any third party.

How does GIHS protect your personal information?

The protection of the information that we collect is of the utmost importance to us.  GIHS has implemented physical, electronic and technical safeguards to protect your personal information, consistent with applicable privacy and data security laws, including but not limited to:

  • Keeping automatically collected data and voluntarily collected data separate at all times.
  • Using internal encryption on all data stores that house voluntarily captured data.
  • Using commercially reasonable tools and techniques to protect against unauthorized access to our systems.
  • Restricting access to your personal information to those who need such access in the course of their duties for us.

However, we cannot completely guarantee security of your personal information.  You can help by safeguarding your personal information.  If you have reason to believe or know that your account with us or your personal information has been compromised, please contact us at the email address or telephone number below.

How long does GIHS keep your personal information?

We will retain your personal information for as long as it is reasonably necessary, depending on the relevant legal obligations and/or the duration of our business relationship with you, your employer or another related entity.

In certain circumstances, we may store your personal information for longer periods of time if we reasonably believe there is a possibility of a future complaint, dispute or litigation or there is another valid business reason the information may be necessary in the future.

We will delete or erase your personal information if there is no valid business reason for retaining that information.

Does GIHS collect non-personal information?

Yes.  When you use our Website, we collect certain non-personal information that does not disclose your specific identity.  Non-personal information is collected through various technologies, including the following:

  • Tracking Technologies

When you visit with our Website, GIHS automatically receives and records cookie information from your browser.  Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior.  The cookie information includes your browser type, the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, how you use the Website, and access times and dates.  We use this information to monitor and analyze use of the Website, and to provide a better online Website experience.

We may also use other technologies such as clear GIFs, pixel tags or web beacons to count users who have visited our webpages, for related website statistics, and to compile tracking information related to our email marketing or other promotional campaigns.

  • Third-Party Analytics

We use third-party service providers and services, including but not limited to Google Analytics, to collect and examine information about use of the Sites or Portals.  These service providers and services may utilize tracking technologies such as cookies to collect personal information.  The following link provides an explanation of how Google Analytics collects and processes data and how you can control the information that is collected about you (

Your rights regarding external links

Our website contains links to other third parties’ websites.  GIHS is not responsible for the privacy practices or the content of third party websites.  To protect your privacy, you should promptly review the privacy policy of any website that you visit.

Privacy Rights for California Residents

If you are a California resident, click here to learn about your rights.

Privacy of Children

GIHS’ Online Services, products, and services are not intended for children.  We welcome guests 18 years and older with valid identification.  We do not knowingly collect or solicit personal information from anyone under the age of 13, without parental consent.  We do not knowingly allow anyone under the age of 13 to register for any services.  If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.  If you believe that a child under 13 may have provided us personal information, please contact us at the email address or telephone number below.  We expect all information provided by online users to be truthful and correct regarding age and other information provided.

Updates to this Privacy Policy

From time to time, GIHS may update this Privacy Policy.  Please note that the Effective Date at the top of the page shows when this Privacy Policy was last revised.  We encourage you to review this Privacy Policy periodically so that you are informed of our current practices.  By continuing to use any of the GIHS’ Online Services, products, and services after we post a newly updated Privacy Policy on its Website, you consent to any changes we make to this Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, any of GIHS’ privacy practices, your personal information or how to access this Privacy Policy in an alternative format, please contact us at or call us at 1-888-453-6489.

This Privacy Policy was last updated on February 16, 2023.